SMS Terms

Program Description

Apex Marketing & E-commerce LLC, a Tennessee limited liability company operating the Instant Edge Systems brand ("Instant Edge Systems," "we," "us") sends SMS text messages to:

1. Our business clients, regarding their account and our services
2. On behalf of our clients, to their customers and leads who have contacted their business or opted in through a web form, for purposes including missed-call response, appointment confirmation, and review requests

Opt-In

The consent or other lawful basis required depends on why the message is being sent:

1. Non-marketing texts about a requested audit or follow-up. A person may separately opt in by selecting the optional, initially unchecked service-message box and providing a mobile number. The box is not required to submit a request. Its wording is:

I consent to receive non-marketing text messages from Instant Edge Systems about the audit and follow-up I requested. Message frequency may vary. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out.

1. Instant Edge Systems marketing or promotional texts. A person may separately opt in by selecting the optional, initially unchecked marketing box and providing a mobile number. Marketing consent is not required to submit a request. Its wording is:

I consent to receive marketing text messages about special offers, discounts, and service updates from Instant Edge Systems. Message frequency may vary. Message and data rates may apply. Text HELP for assistance. Reply STOP to opt out.

The forms also link to the Privacy Policy, Terms & Conditions, and these SMS Terms. Neither SMS choice is selected by default, and the two choices are recorded separately.

1. Missed-call and service-response texts sent by a client business. If you directly call or otherwise request service from a business using our System, that business may send a responsive service or lead-response text subject to the consent rules that apply to that communication. A missed call does not enroll you in unrelated marketing.

1. Reactivation or other marketing texts sent for a client business. These are sent only when the client has represented that it holds the consent or other lawful basis required for that campaign. Being an existing or former customer alone is not treated by us as blanket permission for automated marketing texts.

For opt-ins collected through our forms, we record the date, number, and exact consent wording shown at the time. Client-supplied contacts must carry the consent or lawful-basis records required for the communications the client asks us to send.

We do not buy, rent, or use purchased or scraped phone lists for messaging.

Message Frequency

Message frequency varies based on your interactions with us or a client business. You may receive multiple messages per conversation.

Message and Data Rates

Message and data rates may apply, based on your mobile carrier plan. Consent to receive text messages is not a condition of any purchase.

Opt-Out

Reply STOP to any message at any time to opt out. You will receive one confirmation message and no further messages, except as needed to confirm your opt-out.

You do not have to use the word STOP. You may revoke consent by any reasonable means — replying "stop texting me", "remove me", "unsubscribe", "quit", "wrong number", or words to that effect; calling or emailing us at decarlo@instantedgesystems.com; or telling the business that contacted you. Any of these ends the messaging.

We honour a revocation within ten (10) business days, and in practice far sooner. Revoking marketing consent ends marketing messages of every kind, not only the campaign you replied to.

Compliance note: this reflects the FCC revocation rule in force since 11 April 2025, which requires that revocation be accepted by any reasonable means and honoured within 10 business days. Keyword handling alone does not satisfy it — see legal/RISK-RESEARCH.md §6 for the workflow this requires.

Help

Reply HELP to any message for assistance, or email us at decarlo@instantedgesystems.com. We reply to every message during business hours.

(We do not publish a general inbound phone line. Support runs by email and by text inside your own account, which is also where your reply history lives.)

Supported Carriers

Supported on all major U.S. carriers, including AT&T, Verizon, T-Mobile, and their affiliated regional and prepaid brands. Carriers are not liable for delayed or undelivered messages.

Privacy

Your phone number and message content are handled in accordance with our Privacy Policy.

No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are never shared with third parties for marketing.

The only parties that ever see your number are the sub-processors strictly required to deliver the message — our platform provider and our messaging carrier — and they are contractually barred from using it for anything else.

Contact

Instant Edge Systems Apex Marketing & E-commerce LLC, operating under the Instant Edge Systems brand Nashville, Tennessee, United States decarlo@instantedgesystems.com